Brilliant Telecom has points of presence (POP's) in Russia and the CIS countries. The main Switch is located in a data center in Frankfurt, Germany. We have connection to several Tier-1 internet providers such as NTT and Level3. An implemented approach in the technical equipment on the highest standards allows us to provide retail quality services with unlimited capacity for our TOP-destinations.
We have built and continue to expand our network and range of services, especially in the main regions of our activity; we provide best-in-class quality and competitive rates.
Our technical support department (Network Operations Center, NOC) consists of highly qualified professionals with extensive experience in the telecom industry. In the construction of technical solutions to maintain our network and traffic, we implemented the usage of only the best products and systems available on the market. We strive to maximize the automation of all processes, multifaceted collection and analysis of statistical information, the application of intelligent algorithms to dynamically control the routing, the methods of proactive identifying and troubleshooting the network. The following briefly describes the main components of our cmpany IT-landscape and shows examples of systems integration.
46labs Peeredge 4000 – software solution for call control and optimization of voice traffic transmission in transit VoIP-networks. Softswitch Peeredge 4000 includes features of softswitch, border session controller and transit traffic billing, has an intelligence routing functionality, advanced analytics system, the quality of service (QoS) and profitability control. Among the systems in its class Peeredge 4000 is a recognized leader. Brilliant Telecom is an old and good partner of 46labs, which provides technical support and the maintenance of the system installation in Brilliant Telecom. Currently we own the license for 8500 simultaneous calls.
Business Intelligence System QlikView allows real-time monitoring of Key Performance Indicators of traffic (KPI's): ASR, ACD, PDD, NER, and many others. The system analyzes the vast volume of information, simultaneously performs the large number of scenarios to download data and calculations of varying degrees of complexity.
QlikView is the first appeared on the market of business analysis performing all processing in operative memory. This realization allows to achieve ultra-high performance. The traditional systems of business analysis often store information in a database on hard drives, and the receiving of reports is built on the requests and preconfigured analytic cubes. But such approach cannot give us the necessary flexibility and the speed operations with the data, with live high-volume traffic. We use a server with 512 GB of memory for QlikView. The work with the system is through a web browser, and users get the data for a couple of seconds – just as much as you need to update the page in your browser.
A unique feature of our implementation of QlikView is a seamless integration with other systems, including MVTS II, NetSense, Price Master and Microsoft Dynamics NAV (Navision). QlikView works as an operating system, which allows our employees to receive real-time full detailed information on traffic and make the right decisions.
We have implemented a few "know-how" in our BI-solving – "time sliding" when downloading data, the separation of data in layers and binding different layers to users’ roles, the enhanced functionality of deep data mining, online monitoring and alerting upon the occurrence of specified events or the violation of the established threshold values, etc.
In 2013, the Company QlikTech, which is a manufacturer of QlikView, conducted a competition for the best BI-solution based on QlikView in Russia. Brilliant Telecom participated in this competition and took the second place.
All financial and tax reporting are also processed in QlikView with direct integration with the Microsoft Dinamics NAV financial system. We have performed projects on working time accounting with detailing by various analysts on employees, complex accounting of user sessions in systems and working hours in them, deals management and monitoring of their implementation, traffic analysis by A-directions/prefixes and many others.
Both systems are deeply integrated into the Brilliant Telecom ecosystem and majority of operations on testing are automated, which eliminates errors and delays in processing problem cases. The task of technical engineers, in many cases, comes down to checking and confirming the performed actions, although the system, if necessary, can operate in fully automatic mode.
When indicators are found below a set threshold, Qlikview automatically creates a task and performs a route test. After the data is collected on various aspects of call pass, starting from PDD and ending with call tcpdump for maximum deep analysis, so the engineer gets a complete picture of the test results, and complex scripts for determining the success/failure of tests and algorithms can be configured in the system of further actions.
Testing can also be carried out manually on selected routes, based on requests from account managers, when establishing a new supplier, when processing offers from suppliers on new routes, etc. Also, testing tasks are fulfilled automatically at specified intervals on routes that require increased control and monitoring of the necessary parameters, for example, by CLI availability.
Our client base has more than 500 partners in almost all countries of the world. Therefore, the processing of rate notifications from vendors is in various formats: scv-files; in different versions of Excel, in text forms – is not an easy task. The symmetrical task – calculation and generation of our rates for almost 500 clients is an intellectually-capacious and rather difficult technical task. Errors in loading of partners’ rates or in forming of our rates to customers can lead to disputes and financial losses.
Since we required a more enhanced functionality than that which is in Peeredge 4000, and we wanted to implement our know-how in this field, we had developed our own rates control system – Price Master. The system allows to customize the templates of vendors’ rates download with the recognition of their formats and perform the download automatically. In case of deviations or errors in attached file, the system notifies the responsible staff that is in charge of the corrective work. And, similarly, the system generates the rate plans for customers in their desired formats. All rates after the processing in Price Master are automatically downloaded to Peeredge 4000.
Price Master also allows to process the suppliers’ push-lists, send tasks to test them, compare the rates offered to our LCR-sheet and with the suppliers’ rates at the first choices. When generating our rate plans it can carry out the comparison with customers’ targets that helps account managers lead more effective rates policy.
Trouble-tickets Processing System (trouble ticket, TT) is also our own development. Despite the fact that the market offers a lot of similar systems, in our case, a deep integration with the other fields of activity and systems was required. For example, the NetSense automated testing system automatically creates a TT and a letter to the supplier with attached table-sheet including all the technical parameters of the test calls and generated detailed description. Thus, the most of the routine TT processing operations are automated.
As the data on TT is also statistic, it is transferred to QlikView, where we set the reports to analyze the work of technical staff, the number of processed TT and the spent time with analytics for partners, destinations, etc. The reporting system helps more effectively control the time of employees’ productivity and focus on the main directions and more important clients.
We strive to establish the long-term relationships with our partners, take care of the calculations accuracy and on-time payments. This is one of our fundamental principles, confirming the high business reputation of Brilliant Telecom. Therefore, we apply the best-in-class Microsoft Dynamics NAV financial system. (Previously, this system was called Navision and belonged to the same name Danish company, was purchased by Microsoft and became a family of Microsoft business applications. The Navision system is also widespread in the west, like system 1C in Russia)
Navision is integrated with the billing system, Price Master and QlikView BI-system, that allowed:
- Fully automate the process of generating and mailing invoices
- Effectively manage cash flow, generate forecasts of incomes and expenditures (costs) based on the current traffic and contractual terms
- Accurately and quickly resolve issues on disputes; carry out the statements of accounts (SoA) with customers
- Standardize the fiscal and management reports, automate the processes for monitoring of key financial indicators
- Provide the quality reports to auditors that makes our work more reliable and transparent for our customers.
From the very beginning of our work, we have signed an agreement with the auditing company KPMG and within 10 years we have been auditing and receiving audited financial statements based on data in Microsoft Dynamics NAV.
Our D&B rating is 1A2 (#56-550-5061) that confirms the company's financial stability and low risk in the long term perspective.